Refund Policy

Refund Policy

Please note: We put our customers first and will do everything we can to help you work out any issue. Our customers are never on their own and we pride ourselves in a 5-star support service. We'll do our best to solve any problems with our products, services or your needs in general.

We do encourage all customers to contact support at [email protected], for any assistance, clarification, feedback, issues, challenges, or help.

We will work things out and make sure you're 100% satisfied and happy with our service.

Refunds: Before a refund is granted, you'd have to allow us to try and help. Contact our support at [email protected] and please allow 24-72 hours for our Support Team to get back to you. We do our best to answer a lot faster to your requests.

The nature of digital media (software) that can be downloaded instantly makes it non-returnable. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software or a service, there is no way to “return” it. As such, refunds can not be provided.

We can process a refund if you haven't downloaded the product or if the product you downloaded from the website was completely unusable, damaged or non-functioning, or doesn't do what it promises to.

Once the refund is approved it will be processed within 48 hours.

Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

To summarise and clarify: No returns/refunds will be offered for digital products except cases in which the product you’ve purchased is:

We do consider refunds on a case-by-case basis.

Based on EU law, you may withdraw the purchase and receive a refund for any digital content (or service) purchased on the site during 14 days, only if you did not download the content and did not install it on the site. Once a digital product has been downloaded and/or a purchased service has commenced, customers immediately lose their right of withdrawal.

Regardless of the above, we put our customers first and will work to help you with any issue, with our products, services or your needs in general. We do encourage all customers to contact support at [email protected], for any assistance, clarification, feedback, issues, challenges, or help. We will work things out and make sure you're 100% satisfied and happy with our service.